Frequently Asked Questions
Below are some questions provided for establishment owners. Universal Gaming Group is here to provide you with the answers you need. Please not hesitate to reach out to us with any further questions you may have!
Universal Gaming Group, (“UGG”), is a premier Video Gaming Operator in Illinois; with decades of experience in the Amusement, Entertainment and Logistic industries. UGG has the knowledge to guide our partner establishments through the often complex regulatory nature of the industry in order to ensure success. UGG’s marketing program is aimed at driving profitability and drawing players into our partner establishments, which increases both the video gaming and overall Establishment revenue. UGG’s proprietary dispatch system allows us to spot and rectify issues with the VGTs, (“Video Gaming Terminals”) and (“RT’s”), redemption terminals to ensure continuity of play. Our staff maintains a close relationship with the Illinois Gaming Board, (“IGB”), and will assist your establishment throughout the course of the licensing process.
- Your Establishment must be located within a municipality that has opted-in for Video Gaming.
- You must hold a valid liquor license to pour, draw, mix and serve liquor on premises.
- All Establishment owners must have a background free and clear of any felony offences, any convictions of moral turpitude and must never have been convicted of any gambling offence in any jurisdiction.
- You must be current on all State and Federal taxes, and all owners must be current on any child support payments, if applicable.
We at Universal Gaming Group follow every safety guideline to make sure Video Slots stay running at each of our locations. When businesses started back up we provided each location with a kit that included hand sanitizer, face masks, and a cleaning solution to clean each VGT after every usage. We also installed dividers between each machine to protect players from others around them while they play. Our own technicians follow strict cleaning habits and wipe down machines when they go in to service a location for everyone’s safety. We plan to maintain compliance as it changes so everyone can continue playing and businesses can remain open.
Service and Support
UGG has expert marketing and graphic design professionals on staff to assist you with all of your marketing needs. Marketing and Promotions are subject to applicable limits per IGB rules and regulations. Please review the IGB’s policy on inducements, advertising, and promotions for further guidance. You may find this at igb.illinois.gov.