Trusted Since Day Won.
Gaming Businesses Who Value Service,
Strategy and Integrity Choose Universal Gem
As Illinois’ most trusted, most experienced Terminal Operator, Universal Gem knows what it takes for our partners to thrive. This is how you win.
- Meticulous quality and care
- Industry-leading expertise and innovation
- Honest, transparent guidance
- Unmatched experience and dedication
“From making sure that we have updated and excellent working games, to helping us promote the business, Universal Gem is hands-on helping us grow our gaming business. I consider us partners.”
Joe Kenny, Owner, Cordial Inn
Increase Your Gaming Revenue with My Player Perks!
Learn More1. Licensing, Site Selection and Gaming Setup
Universal Gem is your ally from day one–beginning with helping you secure your gaming license from the Illinois Gaming Board.
We set up the optimal gaming area for your bar, restaurant, gaming cafe or other gaming establishment, and install the latest VGT cabinets and titles in less than a day.
Our Services
Universal Gem customer Jim Panici, owner of Sammi’s Café
2. Strategic Marketing, Promotions and Player Loyalty
Every Universal Gem partner gets custom marketing strategies to drive revenue–including eye-catching signage, co-op marketing opportunities, seasonal promotions and sweepstakes, and innovations like remote servicing and My Player Perks, Illinois’ leading gaming loyalty program free for all Universal Gem partners.
Marketing Your Business3. Personal Account Management, Service and Innovation
We never stop working for your business–from regular drop-ins with new marketing materials and quarterly business reviews, to industry-best service and the fastest maintenance times in the business.
The only way for us to succeed is to be dedicated to the success of our partners.
Contact Us
Clayton Rodekamp, Universal Gem’s Field Service Manager
Gaming businesses who switch to Universal Gem see an immediate increase in revenue and drastic improvements in service, maintenance and account management.
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